Click Customer Service, e-mail office@leapers.com, or call (734)542-1500 to request warranty service and obtain Leapers Return Authorization Number(RA#) before returning the product. Provide the following information when contacting us: product model, invoice showing seller and date of purchase, reason for return, shipping address (no P.O. Box). Send the product in its original packaging and the above information with RA# to Leapers. A minimal processing fee will be required. The warranty request will be processed within 1 week upon receipt.